Order Information
Prices on our website are listed in U.S. Dollars.
Please review all order information before submitting your order. We do our best to ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of your merchandise, we give you the option of confirming at the correct price or cancelling your order. If we are unable to contact you, we will cancel your order.
We do our best to ship complete orders, however if we are unable to complete your order due to stock availability, you will be notified within two business days. You will not be charged for unfulfilled merchandise.
Please note that some items displayed on this site have stock that is maintained by alternate vendors. We have noted instances for which stock is filled through a third party vendors; we ask that you allow for extended delivery times and additional customer care in the fulfillment of such products.
For any questions not answered on our help page, please direct inquiries to our customer care team via email at fleur@fleurdumal.com or call us at (646) 613-9660. Please note our hours of operation are M-F between 10am and 6pm est. If you are in touch outside of these hours you will hear back on the next business day.
Shipping & delivery
Fleur du Mal ships domestic orders via FedEx and international orders via DHL Express. You will receive a tracking number when your order leaves our distribution center. Please note that customer signatures are required for standard and priority deliveries valued over $300. If you prefer to release the signature on your delivery, please send our customer care team an email or call our studio before your order ships.
Purchases cannot be shipped P.O. Boxes.
We generally ship our orders within 1-2 business days of order placement. International orders may take slightly longer with processing and will ship within 5 business days. You may change your shipping address prior to order dispatch, however we cannot change or reroute your shipping address once the package has left our facilities. Please review all order details before submitting, and provide a suitable delivery address as well as contact information for customs purposes.
Please note, at this time due to COVID-19 FedEx is not requiring physical signatures on signature required packages. If you have questions about this please review FedEx policy here or reach out to us at Fleur@fleurdumal.com.
Domestic shipping
Duties & taxes: if you are shipping within the USA, sales tax will only be charged on orders shipped to New York and California. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. Fleur du Mal is not responsible for reporting or paying additional local taxes to states, such as use tax.
International shipping
Duties & taxes: please note that prices displayed on our website are exclusive of international taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) are not included on your order summary page. It is the responsibility of the customer to account for taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. On your order, please provide accurate contact information where you may best be reached to provide customs payment information prior to delivery.
International returns: please note Fleur du Mal does not provide prepaid labels for international orders. International customers wanting to organize a return for a refund, store credit or exchange must cover return shipping costs.
Lost or Stolen Packages
Fleur du Mal is not responsible for any misplaced or stolen packages. If the delivery address provided to us upon checkout or provided in other correspondence with our client services team is the address we have shipped your order to, we cannot be responsible if your package has been misplaced or stolen once marked successfully delivered. Stolen or lost orders are nonrefundable. If you believe your package was lost or stolen, or if you encounter difficulties receiving your package, please contact client services at fleur@fleurdumal.com or 646.613.9660.
In order to prevent lost and stolen packages Fleur du Mal ships any orders valued over $300 with a signature requirement. This is applied automatically at checkout. If you prefer to release the signature requirement on your order valued over $300 and are comfortable assuming responsibility for the possible loss, or require assistance placing your order to ship to a secure address, please reach out to client services at fleur@fleurdumal.com or +1 (646) 613-9660.
Returns & exchanges
Not in love?
Please note, full priced merchandise can be returned for a full refund, Fleur credit or exchange. Sale items can be returned for Fleur credit or exchange only. Items marked "Final Sale" are final sale and cannot be returned.
Le Wand Products, Gerbe Stockings and Bristol 6 Nippies are non-returnable.
Fleur du Mal will accept returns and exchanges on unworn merchandise initiated within 20 days of your order shipping. Merchandise must be accompanied with all original tags.
Items received damaged or dirty will be handled on a case by case basis. Fleur du Mal reserves the right to refuse a return or charge a cleaning or repair fee on any items received back in unsatisfactory condition.
Fleur du Mal provides free returns for all us orders. International customers wanting to organize a return for a refund, store credit or exchange must cover return shipping costs.
For US orders, please click the link to Fleur’s Return Center. Follow the instructions on the returns center home page to receive your free shipping label and instant credit code.
For international returns, please reach out to our client care team at fleur@fleurdumal.com.
If you require assistance or have further questions, please email fleur@fleurdumal.com or call our studio at +1 (646) 613-9660.
Click here to read our full return policy.
At this time we are experiencing delays in returns processing. Please allow 15-25 days from date of your return being delivered for a settlement in the form of either a refund or a credit. If you have any questions please reach out to us via LiveChat or email at fleur@fleurdumal.com.
Order modifications
You may change your shipping address provided the order has not yet shipped. We are unable to combine orders, change color or size of items ordered or add new items to existing orders once the order has been placed. Please contact our customer care to proceed with any order modifications.
Customer care: (646) 613-9660, fleur@fleurdumal.com
Cancellations
Fleur du Mal will accept cancellation requests made within 1 hour of order placement, free of charge, M-F. If you wish to cancel your order please send an email to fleur@fleurdumal.com or call (646) 613-9660. If your order is placed on a weekend, we will be unable to guarantee a cancellation request.
Should you chose to cancel your order, you will not be charged or, if your credit card has already been charged, you will be refunded the full purchase price inclusive of taxes.
Cancellation requests made over the weekend or after the date of shipping cannot be made, and you will be charged the full amount for your order. Please note we are unable to combine orders or add pieces to an existing order once it has been placed.
Covid19 In-Store Safety Procedures & Guidelines
Play it safe. We're making sure our team and customers are safe and comfortable while inside our store and are following the locally mandated safety measures below.
- Masks are required to enter and are also available in store.
- Private appointments are limited to one at a time, max. 2 shoppers per appointment.
- We've increased cleaning routines and are regularly disinfecting all surfaces between appointments.
- Employee temperatures are taken daily before entering the store.
- Social distancing will be observed. Please maintain a 6 foot distance during your visit.
- Hand sanitizers are provided at the front and at the cash wrap.
- Clothing that has been tried on will be sanitized and steamed before being put back on the floor.
- Options for contactless payment are available with compatible phones & chip cards.
